Don Berwick: Health Care as a Loving Relationship

For the past 30 years, Donald Berwick has been one of the nation’s leading authorities and innovators of quality and improvement in the U.S. healthcare system. A pediatrician by training, a professor at both Harvard Medical School and the School of Public Health, and a top health care administrator during the Obama Administration, Berwick challenges administrators, policy makers, and doctors to go beyond the standard discussion of systems, strategies, and statistics to something more essential, more human–something he considers moral. The secret to improving quality in medical care, he argues, is love.